FAQ

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FAQ

How to buy?

We receive orders worldwide, You can follow these easy steps:

  1. Choose the country for the delivery of the flowers from the main page.
  2. Click at the delivery city/state.
  3. Choose the photo of your favorite product
  4. Select the delivery date on the available days of the calendar.
  5. If you want, write a delivery note to be sent with the gift.
  6. Fill in the required data and check all the information.
  7. Complete the payment information and confirm the order

It's easy, fast and safe.

We accept credit and debit cards: Visa, Master Card, American Express, Diners, Discover and PayPal. You can also transfer by Western Union and MoneyGram.

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Absolutely, 100%. We work with the SSL (Secure Sockets Layer). This means that when you write personal information (your name, information about your credit card and more) it is completely coded till it arrives to the safe server.

It is basis of our company. We do our best to satisfy our customers We use high quality fresh Premium products. If for any reason you are not 100% satisfied please contact our Customer Service Centre, a manager will help you.

All taxes are included. You only have to pay the delivery charge at the ending of the purchase, which will be informed to you when you place your order taking into account the delivery city/state. (between U$2 and U$19).

Mother's Day Flowers, Valentine’s Day Flowers, New Year Flowers and Christmas Flowers place your order in advance.

Hotels: don’t forget to write the room number, hotel information, including telephone number and check that the passengers are booked on the day of the delivery. Generally, it will be delivered at the reception.
Hospitals: don’t forget to write the room number, all the hospital and patient information. In case of maternity, the maiden name. Without this information we cannot assure the delivery.

It is very important the at the delivery time someone could receive the flowers because they need water.
If the person is not there, the flowers will be left to a co worker, manager or neighbor who promises to give it to the addressee.

Our products are carefully designed by expert florists with fresh flowers and selected items (pictures are a reference). They could suffer changes according to the availability and interpretation of the florist to keep our total quality standard and freshness.

Premium Florist assures the greatest effectiveness and security for your deliveries in Latin America, United States and Spain.

We are passionate about excellence and give our customers an absolute security guarantee. We work with fresh flowers, high quality materials and a logistic system awarded taking all the precautions and technology available to ensure a 100% safe and high quality purchase.

If due to any reason your flowers get with any harm please do not hesitate to contact us within 48 hours from the product’s arrival.

Of course you can, your message will be included with your flowers achieving a great impact and unique emotion.
Proceed to make your online purchase and you will find a special text box for your message, if you are not enough inspired we also provide some pre-written options so you can get ideas from.

You will be notified when we have the confirmation. We use ultimate technology to ensure 100% secure deliveries. In case we have any inconvenient at the delivery time you will be notified so you can follow your delivery status and make sure our logistic team is working for your important delivery.

You can also clic on your account and check your order status.

When the chosen payment metoth is by bank deposit, Wester Union, Money Gram, OXXO or 7Eleven let us know you have made your payment as soon as possible by entering here and clic on Inform Payment so we can register your order. If you send us an image or a scan of the voucher, the registration will be faster, once the order is approved we will send you an e-mail.

Yes, we do take anonymous orders. By the time you are about to fill in your message clic on “Anonymous Order”. Please remember to complete your order with your real information and contact numbers (these will not be reported to the addressee nor anyone else) remember that for your security all orders are verified.

How to buy in 3 simple steps:

Choose the product and you can add chocolates, teddy bears and more!

Choose the date, time and write your message.

Complete your details and the recipient´s and make the payment or deposit.

Ready! Fast, easy and safe!
Premium Florist World
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